The ethos of Lyndhurst Residential Care Home
is to help our residents lead happy, dignified
lives and to become and remain as self-reliant and
independent as possible within a safe environment.
Your own Personal Key Worker
Each of our residents is appointed a key worker on
The key worker's responsibilities include forming
a special relationship with the resident, acting as
a companion who will help them settle in and find
The key worker will communicate with their assigned
resident on each shift attended and offer help with
any problems or issues connected with the running
of the home.
In addition the key worker will coordinate aspects
of the resident's care.
Dignity and privacy
As a care home we place the rights of our residents
at the forefront of our philosophy of care.
In particular, the home is run as an open and welcoming
place to live for people of all backgrounds and walks
of life, cultures and faiths, and our staff strive
at all times to treat our residents with respect and
to preserve the dignity and privacy of our residents.
The home believes that privacy is an absolute right
of every resident and an essential aspect in the
safeguarding of each individual's personal dignity.
In the home all residents are treated with sensitivity,
respect and thoughtfulness at all times. Anyone entering
a resident's room will always knock before entering
and residents are all treated as individuals and
addressed by their title or preferred name.
At all times they are encouraged and supported to
make personal choices, to enjoy their privacy and
to have their own personal space.
If private or personal issues arise with residents
these are discussed in a private environment and residents
are always treated in a proper and sensitive way when
performing intimate care tasks.
Your personal possessions
We encourage residents to bring in their possessions
and to make their room as much like home to them as
The exact list of items brought in is recorded in
the property book. Each resident receives a copy
of their contract.
Residents may bring small electrical appliances with
them. To maintain the safety of all of our residents
and to satisfy insurance requirements we do have to
have these checked by a qualified electrician for
All portable electrical equipment in the home is
subject to an annual certification test.
A lockable cabinet is available in every bedroom
for residents’ personal possessions and
a safe is available in the main office where residents
can store valuable items.
A full record of money and valuables is maintained
by the home for auditing purposes.
Unfortunately the home cannot take responsibility
for valuable items not deposited with us for safekeeping.
Meals and mealtimes
We are very proud of the high quality of our food
and dining facilities and we are able to offer food
for a wide range of different tastes and diets.
These include a range of therapeutic diets which
are overseen by a visiting dietician and nutritional
Meals are ordered from a varied menu which includes
at least three choices for every meal.
Breakfast is served with a choice of either room
service or in the dining room.
Lunch always offers a choice of meat, fish and vegetarian
dishes with a choice of fresh vegetables and dessert.
Hot Suppers, along with desserts, are provided and
hot or cold drinks served at regular intervals throughout
the day and evening.
Extra snacks and teas are always available.
Help with meals
All of our care staff are trained in respecting the
dignity of residents at all times and are happy
to help residents with their meals which they
do with tact and sensitivity.
Because of this we are able to consider potential
residents who need to be encouraged or helped to eat.
Friends and relatives are always welcome to stay
for a meal if they wish.
Our home has an open visiting policy whereby residents
are able to welcome visitors into their own rooms,
into the sun -lounge or patio area as they wish at
any time with a cup of tea.
The home openly encourages family and friends to
visit their relatives and loved ones as often as possible.
The home has weekly visits from a hairdresser and
residents may make an appointment in the main
Charges for this service are not included within
the care home fees.
If a resident has their own hairdresser they
are welcome to arrange for them to do their hair in
the privacy of their own room at any time.
The home has an activities coordinator who ensures that
a wide range of entertainment and therapeutic activities
Our philosophy is that anyone can join in and that
nobody should be excluded.
However, at the same time nobody is forced to join
During the day our activities include music and movement
classes, keep fit classes, musical entertainment,
quizzes and games.
We also have occasional sessions of reflexology and
Time is arranged when staff can spend time interacting
with the residents and we have a number of therapeutic
activities and groups that residents can join if they
Days Out and Holidays
The home has access to a minibus and organises regular
As we are only a few minutes from the beautiful beaches
of Brighton and Hove, we regularly arrange trips to
What's more, every year we arrange three holidays,
in the UK and abroad, for our residents to enjoy some
time away, should they wish.