At Lyndhurst, we are committed to providing
care with a 'person centred' approach, ensuring a service
that doesn't just meet, but exceeds the CQC
Our long-established care
team of Managers, Deputy and care staff have training
in areas relevant to their individual roles and a
wide range of experience which enables them to provide
a service dedicated to individual assessed care needs.
Caring and Sensitive
Our Care Manager ensures that our plans of care
are designed to promote the independence of each individual,
and these care plans are delivered to each client
in a caring and sensitive manner.
All care staff follow these detailed guidelines to
offer maximum care to the individual.
Open Door Policy
The home actively encourages relatives to be part
of the care planning and care plan reviews wherever
We positively encourage regular contact between
Residents and their families and friends. With our
open door policy, visiting is available at any time,
a key factor for working relatives and friends.
The home has an experienced care staff team who will
sit down with a resident and perform a full assessment
of their needs.
The team will then involve both residents and their
relatives, wherever possible and wherever wanted by
the service use, in preparing a plan of care for the
In this home each individual resident has what is
referred to as a 'person-centred' plan of care. This
means that it is unique to them and has been written
just for them with their best interests in mind.
The plan will cover all aspects of their daily living
at the home.
These plans are reviewed monthly by the management,
or more often should the resident's requirements change.
All reviews are done in consultation with the resident,
their relative or representative and other appropriate
external social or healthcare professionals.
Details of reviews are documented and recommendations
Each resident is appointed a key worker on admission.
The key worker’s responsibilities include forming
a special relationship with the resident, acting as
a companion who will help them settle in and find
their feet. The key worker will communicate with their
assigned resident on each shift attended and offer
help with any problems or issues connected with the
running of the home.
In addition the key worker will coordinate aspects
of the resident’s care.
The home offers high quality care and this is only
possible with hard working, properly qualified management
and staff who are well led, regularly appraised and
adequately supported through training and supervision.
Everybody in our team is considered to be important
and the home's excellent reputation testifies to the
very high quality of both the care team and the support
Our staff are only employed on the receipt of satisfactory
references and Criminal Records Bureau (CRB) enhanced
disclosures as well as a successful POVA (Protection
of Vulnerable Adults) check.
We view staff training as of crucial importance.
Training ensures that staff are up to date and equipped
with the very latest knowledge and techniques and
are, above all, safe. Training also ensures that they
are adequately supported and enabled to do their jobs
well, and also that their career development needs
As a business we can only attract and keep high quality
staff if we offer such training.
A very important area of training for us is what
is referred to as ‘statutory’ or ‘mandatory’
training. This can be described as ‘essential’
training in areas to do with health and safety and
- General health and safety compliance
- Risk Assessing Awareness
- Fire Safety, Manual Handling (including kinetic
- Infection Control
- First Aid Safeguarding Vulnerable Adults
- Food Hygiene.
All of our staff have attended courses in these subjects
and are expected to regularly update their skills
and knowledge. All of our food handlers have attended
a Charter of Environmental Health certificated course
in Food Safety.
All certificates obtained by our staff are available
High Dependency Care
We have very strong links with local Doctors and
the full support of their District Nurse Teams who
visit every day if required thus enabling us to provide
maximum support if and when the care needs increase.
This ensures the best possible service 24 hours a
Lyndhurst’s philosophy is to encourage daily
exercises and mobility whenever possible, whether
it be a walk down to the beach, a stroll through nearby
St Anne's Well Gardens (just a few minutes' walk from
the rest home), armchair ball games or a dance to
music from any of our regular entertainers.